Personal data is data we collect to provide services, identify a person, contact them for service provision or issue resolution. We do not process sensitive personal data as defined in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (aka GDPR or EU Regulation 2016/679).

Definitions

Data Controller is a natural or legal person, public authority, agency or other body which determines the purposes and means of the processing of personal data;

Data Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the data controller;

Personal Data is any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, personal ID number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person;

Processing of personal data – any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

A “cookie” is a small text file that a website stores on your computer or smart device when you visit our site. It allows the site to remember your preferences so you don't have to re-select options every time you visit.

Website browsing statistics

When visiting websites, non-personal technical data is collected.

Technical data includes the internet address (IP address) of the computer or network used, browser and OS version, time (hour, date, year) and location of the visit. IP addresses are not linked to identifiable information.

We use the automated tool Google Analytics to collect the above-mentioned data. If you don’t want this data sent, you can block Google Analytics at any time.

Cookies

Our websites use cookies to improve the quality of offered services. We use session cookies, persistent cookies, and third-party cookies (Google Analytics, Facebook) to: identify new and returning users.

To remember your preferences like language, contrast, or font size. To remember whether you agreed to cookies on this site. To collect reliable visitor metrics to see if the site meets users’ needs and to make improvements. Allowing cookies is not strictly necessary for the core functions of the site, but it improves the browsing experience. You may delete or block cookies anytime, but some features might not function as expected.

Note that some cookies originate from third-party providers performing services on our behalf. Cookie data is not used to identify you and remains under our control. Cookies are not used for any other purposes than described above.

How long do we store data?

Non-personal technical data collected on the website is stored indefinitely. We retain personal and client data as long as necessary:

1) For delivering services and information

2) For communication in case of inquiries

3) For enabling the exercise of rights and preferences

Personal data sharing

We may share your personal data, client data, or business info with companies providing business support services such as website analytics or customer service. These companies may only use the data to provide services to us. We ensure service providers are based in the European Economic Area.

We share your personal data, client data or business info with third parties only as described in this privacy notice. We do not sell your personal data to third parties.

Rights

In certain cases, you have the right to request restriction of processing of your personal data and to object to processing.

If you feel your privacy has been violated, please contact the data controller. You also have the right to lodge a complaint with the supervisory authority of the country where you live permanently.

Withdrawal of consent for personal data processing

If you wish to be “forgotten”, please notify us by emailing info@combiwood.ee. Based on your request, we will remove your inquiry-related information from our systems.